If I do not submit documents that are requested, do I risk having my case closed?

  • The mediation process sets deadlines for both the lender and homeowner in order to prevent mediation cases from stalling. The lender needs to review the documents and identify any missing items within five business days. If we ask you to submit additional items or corrected items, you need to have it to us within 10 days. It is likely that your mediation case will be closed if you do not respond.


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